Crypto fraud is usually a shocking experience for those affected. The first few hours after a fraud is discovered often determine whether assets can still be recovered or not. At that precise moment, you don't need general advice from the internet, but rather... Immediate professional assessment of your specific situation – explained in an easy-to-understand way, without requiring any technical knowledge.
Our immediate telephone support is aimed at individuals and businesses who have fallen victim to crypto fraud – whether through a fake investment platform, a romance scam, a rug pull, or direct wallet access. We will take your call, listen, assess the situation, and discuss the options with you. necessary immediate measures, in order to prevent further damage and secure crucial evidence.
Availability: Monday to Saturday, 9:00 AM – 8:00 PM.
Unlike traditional bank transactions, crypto transfers are technically irreversible. Once the blockchain has confirmed a transaction, it cannot be undone. However, what can be influenced is the... further route of the stolen funds. Fraudsters usually transfer their loot within hours or days via multiple wallets, decentralized exchanges and cross-chain bridges to cover their tracks.
Those who act calmly, quickly and objectively during this phase have significantly better chances of intervening at crucial points:
Our immediate telephone support provides precisely this clarity: What needs to be done first, what can wait, and which typical mistakes in the first few hours can lead to later problems? Blockchain analysis More difficult than necessary?
Our consultation process is tailored to the typical initial contact situation. We ask you the right questions in the right order so that you don't overlook anything important.
In the first step, you describe the situation to us in your own words. We listen, assess the key details, and ask targeted follow-up questions about the platform, contact history, payment method, and approximate damages. This initial assessment alone helps shift the focus to the right approach – away from self-recrimination and towards objective action.
Based on your description, we will identify the most urgent measures in your situation. This could include immediately securing transaction records, promptly reporting the issue to a stablecoin issuer, or freezing further access rights to your accounts and wallets.
We will tell you openly what is realistically achievable in your case and what is not. Some situations allow for very good tracking and realistic chances of blocking the conviction – others are difficult due to the obfuscation tactics employed. This honest assessment forms the basis of every further decision.
At the end of the conversation, you will know what concrete steps you should take next – whether that is the Locating your stolen cryptocurrencies This could include filing a criminal complaint, conducting a wallet check, or a combination of measures. Upon request, you will receive a non-binding offer afterwards.
Depending on the specific circumstances of your case, the following immediate measures may be relevant:
Protection against recovery scams: After the initial scam, follow-up calls from supposed customer retention experts often occur. We explain how to recognize them.
Proper evidence preservation is the foundation for all subsequent forensic and legal work. We'll explain to you over the phone exactly what needs to be secured and in what form. You can also read more about this in our article on the... Evidence in cases of crypto fraud.
Important: Do not change, edit, or delete anything prematurely. Even seemingly unimportant details can become crucial in a later forensic analysis.
Our telephone support service is used in a wide variety of situations. The most common scenarios are:
Business crypto fraud cases: Escrow arrangements, OTC transactions, or B2B payments that were not executed as agreed.
Our immediate assistance is provided by Monday to Saturday between 9:00 and 20:00 We can be reached by phone. If you can't reach us directly, we will call you back as soon as possible. Please allow approximately 20 to 30 minutes for the initial consultation – more complex cases will require more time.
All conversations are of course Strictly confidential. The information you share with us will be used solely for processing your case and will not be shared with third parties. We adhere to applicable data protection and confidentiality standards.
The initial telephone consultation is the first step. Depending on the nature of your case, we will then suggest one or more of the following modules:
After the initial consultation, you can decide at your leisure which components make sense for you. We will provide you with a transparent offer without any time pressure.
The initial telephone consultation is non-binding. Your call does not obligate you to any payment. Costs will only be incurred if we make you a concrete offer for further steps and you explicitly accept it.
You can reach us by phone or via our Contact form. Briefly describe your situation, the approximate damage, and the cryptocurrency involved – we will get back to you immediately.
Don't wait. In cases of crypto fraud, every hour counts. The sooner we initiate the initial analysis, the better your chances of securing evidence and potentially recovering assets.
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